Frequently Asked Questions

How do I place an order?

Open a product, choose the option you want, add it to the cart and press Checkout. Type your name, phone number and full address, pick how you want to pay, and confirm. You can also order by phone or message us on Facebook.

Which payment methods can I use?

Cash on delivery is available for most orders, and online payment methods are shown at checkout. For some orders we may ask for a part of the amount, or all of it, in advance: checkout tells you before you confirm.

How much is delivery and how long does it take?

The delivery charge depends on your area and is shown at checkout before you confirm. Our team tells you the expected delivery time when we confirm your order. Read the Shipping Policy page for details.

Will you call me after I order?

Yes. Our team may call the number you gave to confirm your order and address. Please keep your phone on. An order we cannot confirm may be held or cancelled.

How can I track my order?

Use the Track Order page with your order number and phone number. You will also get updates by SMS when they are switched on.

Can I cancel or change my order?

Contact us as soon as possible, before the order is shipped. See the Cancellation Policy page for what is possible.

What if I want to return or exchange a product?

Please read the Happy Return Policy, Exchange Policy and Refund Policy pages: they say what can be returned, how long you have, and how to start. Keep the product and its packaging as you received it.

Are your products original?

We import products from China and describe each one on its page: specifications, what is in the box and any warranty. If something does not match its description, tell us and we will make it right.

How can I contact you?

Use the phone number, email and address on the Contact Us page, or message our Facebook page.